• Standard Orders: Orders are typically processed within 1 business days after payment confirmation.
• Custom Orders: For custom products such as 3D content designs or music production services, processing times may vary depending on project complexity. Estimated timelines will be provided during the quotation and order confirmation process.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email with your order details and estimated shipping times once your order has been processed.

We offer the following shipping options:

a) Domestic Shipping

• Delivery times vary based on the shipping method and destination within the country. Standard delivery typically takes 3-7 business days after the order has been processed.
• Expedited shipping options may be available at an additional cost.

b) International Shipping

For international orders, delivery times vary depending on the destination and the shipping method selected. While we strive to ensure timely delivery, please note that actual transit times may be influenced by several factors, including customs clearance, weather conditions, and unforeseen global events.

Shipping Methods and Estimated Delivery Times

• Express Delivery (Courier Services):

Estimated delivery time is generally between 3-10 business days. This method is ideal for smaller packages and offers faster shipping. Please note that delivery times may be affected by the destination's location, customs clearance procedures, and other unforeseen factors.

• Air Freight:

For larger or heavier shipments, air freight is available, with an estimated delivery time of 5-15 business days. While air freight is faster than sea freight, it may be subject to delays due to weather conditions, flight schedules, and transit hubs.

• Sea Freight:

Sea freight, the most economical option, generally takes 20-60 business days depending on the destination port and the shipping route. Due to its longer transit time, sea freight may also be impacted by weather, port congestion, and other external factors.

Customs Clearance and Delays

Please be aware that customs clearance procedures can sometimes cause additional delays. We strongly recommend that you ensure compliance with your country’s import regulations to prevent potential issues or extended delays.

Disclaimer on Delays

While we make every effort to ensure timely delivery, shipping times may be subject to delays due to factors beyond our control, including but not limited to customs delays, weather, natural disasters, geopolitical events, and the operational procedures of the logistics company. Unfortunately, we cannot be held responsible for delays or non-delivery caused by such factors.

We appreciate your understanding and patience in these matters.

• Shipping costs are calculated based on the size, weight, and destination of the order.
• For custom projects or bulk orders, shipping costs will be included in your quotation.
• Any applicable taxes, duties, or customs fees are the responsibility of the customer and will not be included in the shipping cost unless otherwise specified.

Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to monitor the status of your shipment through the carrier’s website.

Please note that in some cases, the carrier’s tracking system may not provide real-time updates or may not support customer access to shipment details. While we provide a tracking number to assist you in monitoring your order, we cannot guarantee that all tracking information will be available or updated in real-time. We appreciate your understanding and patience in such instances.

We take great care to ensure your order is securely packaged and safely delivered. However, in rare cases, items may be damaged or lost during transit.

• Damaged Items: If your shipment arrives damaged, please notify us within 48 hours of receiving the package. Provide photos of the damaged item and packaging to assist with the claims process.
• Lost Shipments: If your order is marked as delivered but you did not receive it, please contact us immediately. We will work with the shipping carrier to resolve the issue.

For international orders, customs clearance, duties, and import taxes may apply. These fees are determined by the recipient's country and are the responsibility of the customer. Shenzhen Rusin Technology Co.,Ltd is not responsible for delays caused by customs processing or for any additional charges incurred.

Due to unforeseen circumstances such as war, remote locations, extreme weather conditions, epidemic control measures, or other factors that may affect delivery, we will notify you promptly if we are unable to fulfill your order. Please note that we cannot be held liable for any legal claims arising from such situations.

For customers who prefer to pick up their orders, local pickup may be available from our warehouse or office. Please contact us to arrange a pickup appointment.

If you need to change your shipping address after placing an order, please contact us immediately. Address changes can only be accommodated if the order has not yet been shipped. Additional fees may apply if the address change results in a higher shipping cost.

Our shipping policy works in conjunction with our After-Sales Policy, which explains the process for returning items due to defects, incorrect deliveries, or other issues. Please refer to that section for more information.

If you have any questions or concerns about your shipment, please contact us at:

Shenzhen Rusin Technology Co.,Ltd

Email: info@rusindisplay.com

Address: 3rd Floor, Building A4, Tianrui Innovation Park, Fuyuan 1st Road, Bao'an District, Shenzhen City, Guangdong Province, China.

Our team is here to assist you and ensure a smooth delivery process.