We provide full delivery documentation support for all products purchased from our company.

If you find any issues upon receiving the goods, please contact your logistics provider or insurance company immediately.

We will provide the necessary supporting documents, including:

• Commercial Invoice (CI) and Packing List (PL)

• Certificate of Origin or Factory Certificate

• Photos and video documentation

• Other materials you may require

We offer a 30-Day Hassle-Free Return Policy.

If you are not satisfied with your product within 30 days after receipt, you may request a return.

2.1 Return Conditions

• The return request must be submitted within 30 days after receipt;

• The product must remain in its original condition, with complete packaging and accessories, and without any damage or missing parts;

• The following products are non-returnable:

◦ Customized or personalized items;

◦ Products explicitly marked as “non-returnable” at the time of purchase.

2.2 Return Process

1. Contact Customer Support: Provide your order number and a description of the issue to apply for a return.
2. Follow Return Instructions: Complete the return process according to our support team’s guidance.

2.3 Return Logistics

• Customers are responsible for arranging the return shipment and covering the related shipping costs.

• It is recommended to use a trackable shipping method and purchase shipping insurance to ensure safe delivery.

2.4 Refund Amount

Refunds apply to the product price only, excluding shipping fees, customs duties, or other related expenses.

2.5 Refund Process

• Processing Time: Once the returned product is received or the issue confirmed, refunds will be processed within 14 business days.

• Refund Method: The refund will be returned to the original payment account.

3.1 One-Year Warranty

All products come with a one-year free warranty starting from the date of receipt.

During this period, parts damaged due to non-human factors can be replaced free of charge.

The warranty does not cover:

• Human-caused damages (e.g., drops, water exposure, improper operation);

• Damages caused by external factors (e.g., natural disasters, unstable voltage);

• Issues resulting from unauthorized repairs or modifications.

3.2 Extended Warranty Service

Customers may purchase an Extended Warranty at 5% of the product price per year:

• The extended warranty takes effect immediately after the original warranty expires;

• It must be purchased at the time of product purchase and cannot be added afterward;

• The maximum warranty coverage period is 3 years (including the original warranty).

3.3 Warranty Resolution Process

1. Contact Customer Support: Provide the order number, issue description, and relevant photos/videos.
2. Verification: The issue will typically be verified within 3–5 business days.
3. Resolution: Once confirmed, we will provide replacement parts free of charge and offer remote installation guidance.

3.4 Out-of-Warranty Service

For products that are not eligible for free warranty or have expired warranties, we offer paid repair services, including:

• Replacement part costs;

• Shipping and logistics fees;

• Other necessary service charges.

For after-sales support or inquiries, please contact us via:

Email:info@rusindisplay.com

Address: Room 1009, Tangwei Shareholding Building, Fuhai Sub-district, Bao’an District, Shenzhen City, China

We will respond as soon as possible and provide assistance.

We are committed to ensuring that this policy remains clear, fair, and transparent, and to delivering excellent service to our customers.

If you have any questions, please contact our customer support team.

This policy may be updated in accordance with operational or regulatory changes.

For purchases made before a policy update, the terms effective at the time of purchase will apply.

Rusin Technology (Nilv Technology) reserves the final right of interpretation of this policy and its terms to ensure fairness and consistency in implementation.