The appropriate display depends on the installation environment, viewing distance, screen size, brightness, orientation, touch requirements and mounting method. Send us your application and technical requirements, and we will recommend a suitable product series and configuration.

Yes. Standard and customized products can be ordered from one unit. Single-unit sample orders are also accepted.

Yes. Depending on the product series, available options include projected capacitive touch, infrared touch and non-touch configurations. Touch points and protective structures vary by product and application.

Yes. Supported products can be configured with an Android mainboard, Windows PC or display controller. Memory, storage, interfaces, connectivity and CMS compatibility can be selected according to the project.

Yes. RusinDisplay provides OEM and ODM services for product adaptation, custom structures and project-specific commercial display development.

Customization can include the screen configuration, enclosure, materials, colour, finish, branding, mounting structure, touch system, computing hardware, interfaces, peripherals, cable routing, power configuration and packaging.

Available options depend on the selected product and technical feasibility.

Yes. We can evaluate irregular enclosures, embedded installations, mounting brackets, support structures and other project-specific designs based on the installation dimensions and technical requirements.

Please provide the application, installation environment, screen size, quantity, orientation, touch requirement, operating system, mounting method, required interfaces, branding requirements, destination and required completion date.

Drawings, installation dimensions and reference images are helpful for engineered projects.

Send us the product type, screen size, quantity, touch requirement, system configuration, installation method, customization requirements, destination and required delivery date.

The minimum order quantity is one unit for both standard and customized products.

RusinDisplay accepts T/T bank transfer, credit card and PayPal. The applicable payment method is confirmed in the quotation or Proforma Invoice.

A deposit is required to confirm the order, and the remaining balance must be paid before shipment. The deposit percentage is confirmed according to the product, customization requirements and order value.

International orders are contracted through Shenzhen Rusin Technology Co., Ltd. Verify the company and payment information shown on the quotation or Proforma Invoice before making payment.

Standard orders of fewer than 10 units generally require 5–10 working days after payment is received.

Minor customization generally adds 3–5 working days, while deep engineering customization may add 10–15 working days. Larger orders are scheduled according to the quantity and configuration. International transportation and customs clearance are not included in these estimates.

Yes. Every completed display undergoes at least 48 hours of continuous powered ageing followed by outgoing quality inspection. Display operation, pixels, interfaces, touch functions and exterior condition are checked before shipment, while electrical insulation safety testing is performed by sampling.

A Certificate of Conformity and OQC inspection report are supplied with the shipment.

Yes. RusinDisplay ships internationally from Shenzhen, China, subject to export requirements, destination-country import rules, product compliance requirements and carrier availability.

Packaging, Incoterms, insurance, customs responsibilities and damage-reporting requirements are explained in the Shipping Policy.

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Yes. You may nominate your own freight forwarder or use a third-party shipping provider recommended by RusinDisplay.

Yes. Depending on the product, we can provide manuals, wiring information, mounting guidance and remote technical assistance. Standard orders do not include on-site installation, but our team can coordinate with your contractor or local installation team.

RusinDisplay products generally include a three-year warranty from the date of receipt. Coverage applies to verified product-quality issues under normal use and is subject to the product configuration, order confirmation and project agreement.

Detailed coverage, exclusions, spare-parts support and claim procedures are explained in the After-Sales Policy.

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No. RusinDisplay does not accept returns or exchanges without a verified product-related reason. The appropriate solution for a confirmed fault may include technical guidance, replacement parts or product replacement based on RusinDisplay’s technical evaluation.

Technical support is available by email, telephone, WhatsApp and WeChat. Enquiries normally receive an initial response within two business hours. A proposed resolution is generally provided within 24 hours or within 48 hours when engineering review or additional testing is required.

Email: info@rusindisplay.com

Customer contact information, drawings, branding materials and project requirements are handled according to the RusinDisplay Privacy Policy. Additional confidentiality requirements or an NDA can be discussed before sensitive project information is shared.

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