Covered Support

RusinDisplay may provide after-sales support for confirmed quality issues related to:

• Display panel quality issues

• Mainboard or control board issues

• Power supply issues

• Touch function issues

• System or playback-related issues

• Screen display abnormalities

• Factory assembly-related issues

• Confirmed component failure under normal use

Product Categories Covered

This general after-sales policy applies to RusinDisplay commercial display products, including:

• Transparent OLED Displays

• Flexible OLED Displays

• Indoor LCD Displays

• Outdoor LCD Displays

• Holographic Transparent LED Displays

• OEM / ODM custom display products

Specific warranty details may vary depending on product configuration, order terms and project agreement.

Standard warranty may not cover issues caused by:

• Incorrect installation or operation

• Unauthorized disassembly or modification

• Physical damage or external impact

• Improper transportation or handling after delivery

• Water damage caused by improper installation or handling

• Unstable power supply or incorrect voltage

• Use outside confirmed operating conditions

• Natural disasters, fire, lightning or extreme environmental events

• Consumable parts or cosmetic wear caused by normal use

• Software, content or third-party system issues not supplied by RusinDisplay

Step 01. Issue Report

Please contact RusinDisplay and provide the product model, order information, issue description, photos, videos and operating environment.

Step 02. Initial Diagnosis

RusinDisplay reviews the submitted information and helps identify whether the issue may be related to settings, connection, system, operation, installation, components or product quality.

Step 03. Troubleshooting Guidance

RusinDisplay may provide remote troubleshooting guidance, including checking power supply, signal input, system settings, software configuration, cable connection, brightness settings or component status.

Step 04. Issue Confirmation

If the issue cannot be solved remotely, RusinDisplay will further evaluate whether the issue is a confirmed product quality problem, component failure, installation issue or non-warranty case.

Step 05. Support Solution

Depending on the confirmed issue, RusinDisplay may provide technical guidance, replacement parts, repair suggestions, component replacement, product replacement or other agreed after-sales support.

Step 06. Follow-Up

After the support solution is provided, RusinDisplay may continue to follow up with the customer to confirm whether the product returns to normal operation.

To help us evaluate the issue efficiently, please provide:

Confirmed Quality Issues

For confirmed product quality issues within the warranty period, RusinDisplay can provide after-sales support according to the agreed warranty policy.

Depending on the product type and issue, support may include replacement parts, component replacement guidance, product replacement or other suitable solutions.

Spare Parts Support

RusinDisplay can evaluate spare parts support according to product category, order quantity and project requirements.

For batch orders or long-term projects, spare parts planning can be discussed before shipment to improve maintenance efficiency.

Free Replacement for Confirmed Quality Issues

For confirmed product quality issues that meet the agreed warranty conditions, RusinDisplay can support replacement solutions according to the order agreement and after-sales evaluation result.

The exact replacement method, shipping responsibility and handling process may depend on the product type, destination country, issue confirmation and project agreement.

Remote Support

RusinDisplay can provide remote support through email, video calls, photos, videos, operation guidance and technical communication.

Remote support may include:

• Basic operation guidance

• System setting guidance

• Signal connection checking

• Brightness or display setting guidance

• Touch function checking

• Android / Windows system checking

• LED control system guidance

• Component replacement guidance

Customer Responsibilities

To ensure smooth after-sales support, customers are expected to:

• Use products according to confirmed application conditions

• Follow installation and operation guidance

• Use stable and correct power supply

• Avoid unauthorized disassembly or modification

• Provide clear photos, videos and issue descriptions

• Keep original packaging when possible for return or replacement handling

• Inform RusinDisplay before arranging repairs by third parties

• Protect the product during transportation, storage and installation

Outdoor LCD products are designed for outdoor use with features such as 3000 nits typical brightness, IP66-rated enclosure, ALS automatic brightness control, fully sealed structure, thermal management and QWP sunglasses-friendly viewing.

To maintain product performance, outdoor products should be installed and operated according to confirmed installation requirements. Incorrect installation, damaged sealing, unstable power supply or improper handling may affect waterproof performance, display quality and product life.

OLED display products require careful handling, installation and operation. Transparent OLED and flexible OLED products should avoid strong impact, improper pressure, unauthorized disassembly and unsuitable storage conditions.

For transparent OLED showcases, kiosks, desk displays, hanging displays and bespoke structures, after-sales evaluation may need to consider panel condition, bonding, structure, system, glass, touch function and installation environment.

Holographic transparent LED display projects may involve module layout, power distribution, control system configuration, installation structure and content playback.

After-sales evaluation for LED projects may require photos, videos, control system information, wiring details, module status and installation environment.