We provide comprehensive assurance for products purchased from us. If you identify any issues upon receipt of the product, please contact us within 24 hours and provide evidence of the issue. We will offer solutions promptly.

Screen Damage

If you discover screen damage (e.g., cracks or breakage) during inspection upon receipt, we offer the following options for resolution:

• Full Refund: After verifying the issue, we will issue a full refund without requiring the damaged product to be returned (for details, refer to our Refund Policy).
• Replacement: After verifying the issue, we will immediately ship a brand-new product to you and waive the return requirement for the damaged item.

Accessory Damage or Malfunction

If the screen is intact but the accessories are damaged or malfunctioning, we offer the following solutions:

• Replacement Accessories: After verifying the issue, we will send replacement accessories free of charge.
• Remote Guidance: We will provide step-by-step guidance to help you install or replace the accessories.

Missing or Lost Items

If any items are found to be missing upon receipt, we will:

• Resend the missing components after verification.

2 Evidence Required for Issue Verification

To assist us in resolving the issue promptly, please provide the following:

• Unboxing and Inspection Video: Please record a detailed video of the unboxing and inspection process
• Photos and Videos of the Damage: Clearly show the issue.
• Witness from Logistics Staff:
• Ensure the presence of a logistics staff member during the unboxing.
• The logistics staff should be from the company responsible for this shipment and clearly identifiable (e.g., wearing a uniform, badge, or other identification).
• The video should show the logistics staff confirming the damage, missing items, or other issues.

Note: All issues and related evidence must be submitted to us within 24 hours of receipt to ensure timely verification and resolution.

3 Verification and Resolution Timeline

Once we receive all required evidence, it typically takes 3-5 business days to verify and resolve the issue. During this period, we will work with the logistics and insurance companies to ensure the problem is resolved properly.

We offer a 30-Day Hassle-Free Return Policy. If you are unsatisfied with the product or encounter any other issues within 30 days of receipt, you may request a return within this period.

1 Return Conditions

• Return requests must be submitted within 30 days of receipt.
• Products must be in their original condition, with complete packaging and accessories, and without damage or missing items.
• Non-Returnable Items:
• Customized or personalized products
• Products explicitly marked as non-returnable at the time of purchase

2 Return Process

• Contact Customer Support: Provide your order number and a description of the issue to request a return.
• Follow Return Instructions: Complete the return process as guided by our customer support team.

3 Return Logistics

• Customers are responsible for arranging the return shipment and covering shipping costs and any other fees incurred during the return process.
• We recommend that you can choose to use a trackable shipping service and purchase shipping insurance to ensure the product is safely returned.

1 Refund Eligibility

• Returned Products: Refunds will be issued once the returned product meets the return conditions and passes inspection.
• Products Not Requiring Return: For screen damage verified upon receipt, we will issue a full refund.

2 Refund Amount

Refunds are limited to the amount paid for the product and do not include shipping fees, customs duties, or other related expenses.

3 Refund Process

• Processing Time: Refunds will be processed within 14 business days of receiving the returned product or verifying the issue.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.

We currently do not offer direct exchanges. If you need to replace a product, please initiate a return request and place a new order.

1 One-Year Warranty

All products come with a 1-year free warranty starting from the date of receipt. During this period, if accessories are defective, you may request free replacements.

Exclusions:

• Damage caused by human error (e.g., dropping, water damage, misuse).
• Damage caused by external factors (e.g., natural disasters, unstable voltage).
• Issues arising from unauthorized repairs or modifications.

2 Extended Warranty Service

You can extend the warranty for an additional 5% of the product price per year.

• The extended warranty begins immediately after the original warranty ends.
• Warranty extensions can only be purchased at the time of product purchase and cannot be added later.
• A product’s warranty can be extended up to a maximum of 3 years (including the original warranty).

3 Warranty Resolution Process

• Contact customer Support: Provide your order number, issue description, and related evidence (photos/videos).
• Verification: Issues are typically verified within 3-5 business days.
• Resolution: Upon verification, replacement parts will be sent free of charge with remote guidance provided.

4 Out-of-Warranty Service

For products that do not qualify for free warranty service or are outside the warranty period, we offer paid repair services. Costs may include:

• Replacement part fees.
• Shipping fees for replacement parts.
• Any additional fees incurred.

For after-sales support or inquiries, please contact us via:

• Email: info@rusindisplay.com
• Address: Building A4, Tianrui Innovation Park, Fuyuan 1st Road, Bao’an District, Shenzhen, Guangdong, China

We will respond to your message as soon as possible.

We are committed to ensuring the clarity, fairness, and transparency of this policy while providing you with excellent service. If you have any questions or concerns, please contact our customer support team for assistance.

This policy may be updated periodically to reflect operational or regulatory changes. For products purchased before a policy update, the terms in effect at the time of purchase will continue to apply.

Rusin Technology reserves the right to make the final interpretation of this policy and its provisions to ensure fair and consistent application in all cases.